auto repair shop review management guide

Independent mechanics generate about $62 billion in annual revenue and serve two out of three vehicles in circulation. Car repair is a perfect example of an industry where reputation (and keeping a good name offline) matters more than anything else. A good name is of particular importance for independent car repair shops without the advantage…

Converting potential and existing customers into loyal customers is one thing. Converting loyal customers into brand advocates is another. Organizations that achieve both are poised to become more successful. According to research firm Nielsen, 77 percent of consumers are more likely to purchase a product or service when it comes with an endorsement from a…

Small and large businesses alike are embracing the importance of managing online reviews and customer feedback as a key element of their customer experience and service strategy. After all, customers want and need to be acknowledged individually and personally, and this holds true regardless of whether they leave positive or negative feedback. Managing online reviews…

G2 Crowd ReviewTrackers Best of 2015

We at ReviewTrackers know a thing or two about the importance of getting great reviews and feedback from customers. It’s a powerful way of building brand reputation, and it’s a valuable source of insights essential to fostering operational and service improvements. This is why we’re so pleased to be part of the newly released G2…

Net promoter score NPS

What if we told you there was one number to help your brand succeed and your business grow? Wouldn’t you want to know the equation to help you unlock this powerful number? It’s easier than you think. We’re talking, of course, about the Net Promoter Score and System (NPS), an index by which businesses can…

Business is booming. Your products are flying off the shelves. Your services are sought-after. Your customers are happy and sticking around. Many who consider themselves in good company when with your brand become an instant crusader for your business. Of course, you relish getting amazing feedback while you sit at your desk and scroll through…