We Stand For Equal Pay. In the U.S., women earn about 76 cents per dollar earned by men on average, but the causes of the gender pay gap are a bit more complicated. Empowering Women in Tech According to “The Future Tech Workforce: Breaking Gender Barriers” an ISACA Global Survey Report, respondents listed the top five…

As Forbes puts it: customer experience is today’s business benchmark. This is why so many companies are talking about “CX.” The ability to understand, manage, measure, and improve customer experience is a key growth driver and competitive differentiator. Simply put: it leads to better business results, such as higher customer satisfaction, reduced churn, increased revenue,…

There is a vital shift happening in the business world: a growing class of savvy, empowered consumers are demanding more options, fairer prices, and better interactions across the entire customer journey. As a result, businesses across a wide range of industries are being compelled to adopt a more customer-centric approach. It’s no longer just about…

Customer feedback can come at you from all directions. Online review sites, social media comments, survey responses, customer e-mails, call center notes, online and offline word of mouth. All these serve as valuable sources of information on what the customer really thinks about your brand, product, or service. This is why, at ReviewTrackers, we think…

responding to bad yelp reviews

No one should be scared of Yelp. Sure, the online review site is known to have an increasing impact on the revenue of a company– a 9 percent increase in revenue with each additional star rating– but don’t take that as something that is out of your control, but rather as a tremendous business opportunity and a…

For more than four years, we here at ReviewTrackers have always been committed to helping you improve your understanding of customer feedback. We believe in making it simple for you to discover what your customers are saying online, while empowering you with tools to improve your business. Our products have helped tens of thousands of…

4 Ways NPS Can Improve Customer Experience

What if we told you there was one number to help your brand succeed and your business grow? Wouldn’t you want to know the equation to help you unlock this powerful number? It’s easier than you think. We’re talking, of course, about the Net Promoter Score and System (NPS), an index by which businesses can…