Here at ReviewTrackers, we are committed to helping businesses transform the customer experience — by making it easy and simple to track, manage, and analyze online reviews and customer feedback. As part of this commitment, we have been working with Hootsuite to bring the best customer feedback management experience to the world’s most widely used…

Social Media Week

Social Media Week Chicago starts Monday, Nov. 14. You can follow along with the week-long event using the hashtag #SMWChicago. The event will last five days and consist of community-sourced, city-wide experiences, engaging thousands of people with the brightest and most innovative social media perspectives. This year, ReviewTrackers’ VP of Marketing Emily Pamukov will be speaking with our friends from Sprout Social…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Marriott creates a hotel laboratory, social media companies cut off surveillance data, and more. Subscribe to receive these stories and more every week in your inbox. Hotel Laboratory Marriott opened a…

We here at ReviewTrackers are pleased to announce that Josh Fosburg has joined our team as the new VP of sales. With over 12 years of industry experience, Josh will be the newest addition to the ReviewTrackers executive team where he will head up the strategic vision for the sales team. Prior to joining ReviewTrackers,…

Happy Customer Experience Day! Recently, “Customer Experience” has entered the spotlight for marketers, analysts, and executives of industries around the world. It has become so prevalent in board rooms or listed in the “services” tab of consultants’ portfolios that the term has reached peak trend, according to Google trends. It’s about the Customers. A worldwide day of…

University of Illinois student Tinbit Asfaw has lived on the North Side of Chicago her whole life. And she doesn’t understand why students across the U.S. are reluctant to consider Chi-town when they think of ideal cities to live and work in after they graduate.   “There’s so much opportunity in Chicago,” she says, “it’s…

Why is a customer review more important than a customer rating? That’s what we’re going to find out at SxSW 2017. Chris Campbell, our CEO and founder, will join Troy Janisch, VP of Social Intelligence at U.S. Bank, and Rob Key, CEO of Converseon, at a panel at SxSW 2017. The special panel of experts…

For more than four years, we here at ReviewTrackers have always been committed to helping you improve your understanding of customer feedback. We believe in making it simple for you to discover what your customers are saying online, while empowering you with tools to improve your business. Our products have helped tens of thousands of…

Have you heard of us? We’re ReviewTrackers. We help thousands of businesses manage their online reviews and unlock customer intelligence, every day. That’s what we do. But what makes ReviewTrackers ReviewTrackers is the people who work here. Everyone who works here has a different role on their specific team. There’s engineering, marketing, sales operations and customer success…

Trending Topics by ReviewTrackers

When you sit down to check out your online reviews, what do you see? A star rating? Good. That’s important. But what could be more important and valuable than a 5-star rating? If you answered “sentiment,” you’re right. The information contained within your customer reviews can be broken down, analyzed and put back together to…