South by Southwest (SXSW), the annual conglomerate of film, interactive media, and music festivals in Austin, Texas, continues to amaze its attendees. This year, the ReviewTrackers team once again conquered SXSW. We hung out at events, watched movies in our cozy Airbnb, ate amazing food at Forthright and Moonshine Grill, and fell asleep in a coffee house after…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: three tips on how CMOs can win over customers and CEOs, and the chief experience officer at the Cleveland Clinic says physician experience matters, too. Subscribe to receive these stories and more every…

Introducing the ReviewTrackers Academy

The ReviewTrackers Academy is now accepting new students. Learn more and sign up for free at Learn.ReviewTrackers.com. The Customer Experience Management Training & Certification, as part of the ReviewTrackers Academy, helps marketers and online customer service specialists achieve a deeper, more meaningful relationship with their customers by providing a robust online education and actionable takeaways…

Let’s think about time for a minute. There are 24 hours in a day and seven days in a week. There are a multitude of activities and tasks that takes place in one day: sleeping, eating, working, commuting, spending time with family and friends, and watching Netflix. One valuable benefit of the ReviewTrackers platform is…

Here at ReviewTrackers, we are committed to helping businesses transform the customer experience — by making it easy and simple to track, manage, and analyze online reviews and customer feedback. As part of this commitment, we have been working with Hootsuite to bring the best customer feedback management experience to the world’s most widely used…

Social Media Week

Social Media Week Chicago starts Monday, Nov. 14. You can follow along with the week-long event using the hashtag #SMWChicago. The event will last five days and consist of community-sourced, city-wide experiences, engaging thousands of people with the brightest and most innovative social media perspectives. This year, ReviewTrackers’ VP of Marketing Emily Pamukov will be speaking with our friends from Sprout Social…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Marriott creates a hotel laboratory, social media companies cut off surveillance data, and more. Subscribe to receive these stories and more every week in your inbox. Hotel Laboratory Marriott opened a…

We here at ReviewTrackers are pleased to announce that Josh Fosburg has joined our team as the new VP of sales. With over 12 years of industry experience, Josh will be the newest addition to the ReviewTrackers executive team where he will head up the strategic vision for the sales team. Prior to joining ReviewTrackers,…