Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Salesforce study finds customer experience is now top priority for sales teams, and Google and Facebook are criticized for fake news. Subscribe to receive these stories and more every week in your…

online reputation management

For many industries, the Internet changed every communication in every possible way. From understanding how customers prefer to shop to how a corporation keeps track of their many locations in various regions, digital has become the norm for public relations, marketing, and corporate communications. Many channels are now being monitored, managed, and measured for effectiveness. One…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: retails companies focus on a personalized customer experience for the holidays, Volvo introduces Volvo Increased Protection, and 84 percent of patients use review sites to find doctors. Subscribe to receive these stories…

ReviewTrackers case study--automotive

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: customer experience matters for all brands, more banking insights, and commentary on technology and the customer in the automotive industry. Subscribe to receive these stories and more every week in your inbox.…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: banks are on high alert after the fraud at Wells Fargo, dolphin businesses in the Florida Keys react to the TripAdvisor announcement, and Facebook defines itself as a tech company. Subscribe…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Google plans to separate its mobile and desktop index, Facebook introduces new features, and Yelp helps to eliminate long wait times at restaurants. Subscribe to receive these stories and more every…

Did a customer recently “Yelp” you? Successful companies and business owners know the importance of carefully navigating the (sometimes treacherous) waters of online reviews and customer feedback. They’re savvy. They monitor all the social media and review sites where customers are talking. They respond professionally and politely, without losing their cool. They leverage feedback in…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: a new University of Denver study makes a compelling argument for responding to reviews, Google continues to dominate the review industry, Yelp has a new partnership, and more. Subscribe to receive…

Let’s look at some useful stats culled from recent research studies on online reviews: Path to purchase: 4 in 5 American consumers read online reviews before making a purchase decision. And 57 percent will avoid a business that has negative reviews and ratings. Research, awareness, and discovery: 83 percent of shoppers discover new products every…