online-review-monitoring

Online reviews on websites like Yelp, TripAdvisor, Zomato, Google, and Facebook play a major role in shaping the purchase behavior of today’s consumers. According to the latest research: Reviews influence purchase decisions: 4 in 5 American consumers read online reviews before making a purchase decision. 79 percent do so to make sure the product or…

delete-yelp-reviews

If you are a business owner or simply care about what your customer’s are saying about your brand online, you have probably come to the realization by now that online review sites can (and will) make a dent on your revenue if left unchecked. With the upcoming release of “Billion Dollar Bully” the Kickstarter-funded documentary…

The Biggest Pain Points With Online Reviews

Online review sites are a stimulus in the rise of online customer feedback. This rise is beneficial for all types and sizes of companies. But not everyone thinks of online reviews as an essential component of business success, due in part to a few preconceived notions or ideas they have about online reviews. What notions and ideas,…

8 Amazing Examples of Business Owners Responding to Reviews

Online reviews on sites like Yelp, TripAdvisor, Facebook, and Google give people a way to share their customer experiences not only with businesses but with fellow consumers, too. And consumers rely on these reviews in order to discover businesses and brands that provide the best customer experience. That’s why monitoring and responding to reviews is an…