Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: California automotive service business makes customer service a primary focus and customer experience is the No. 1 banking trend prediction for 2017. Subscribe to receive these stories and more every week in your…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: new study shows millennials give healthcare providers one chance, and customer experience advisor says companies should never compromise quality to save money. Subscribe to receive these stories and more every week in your…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Google’s Map Maker shutdown should concern businesses and Skift releases its 2017 hospitality trends. Subscribe to receive these stories and more every week in your inbox. Google is officially shutting down…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Facebook is looking for a head of news to help differentiate between real news and fake news, and Chipotle’s CEO says the company’s slow recovery is due to the quality of the…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: mobile searches reach the highest amount on Black Friday of the holiday weekend, AI can be used to fight fake reviews, and TripAdvisor could be the next vacation rentals destination. Subscribe…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Salesforce study finds customer experience is now top priority for sales teams, and Google and Facebook are criticized for fake news. Subscribe to receive these stories and more every week in your…

online reputation management

For many industries, the Internet changed every communication in every possible way. From understanding how customers prefer to shop to how a corporation keeps track of their many locations in various regions, digital has become the norm for public relations, marketing, and corporate communications. Many channels are now being monitored, managed, and measured for effectiveness. One…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: retails companies focus on a personalized customer experience for the holidays, Volvo introduces Volvo Increased Protection, and 84 percent of patients use review sites to find doctors. Subscribe to receive these stories…