Delivering the best possible customer experience has become a top priority for companies today, with many considering “CX” as their most important business benchmark. And for good reason: customer experience has consistently proven to be a key growth driver and competitive differentiator.   Finally making CX an integral part of your strategy? Here are 5…

As Forbes puts it: customer experience is today’s business benchmark. This is why so many companies are talking about “CX.” The ability to understand, manage, measure, and improve customer experience is a key growth driver and competitive differentiator. Simply put: it leads to better business results, such as higher customer satisfaction, reduced churn, increased revenue,…

Imagine a future where aliens live among us (if they don’t already), cars can fly, and the customer experience is the main focus of every business. Aliens and flying cars do not exist on our planet yet, but the customer experience of the future is already here. It’s the extra time spent with a patient,…

It’s necessary for businesses to deliver excellent customer service in order to compete in today’s customer-driven business landscape. Customer service is also one of the keys to successfully fostering customer loyalty, and it has a major impact on the entire customer experience. According to a survey by American Express, 78 percent of consumers have bailed…

An effective customer feedback survey is a great tool for collecting valuable information from your customers. By requesting feedback through surveying, you can: Find out what customers really think and how they really feel about your company Achieve a more accurate and complete understanding of the customer experience Identify, manage, and resolve any high-impact issues…

In order to build a positive brand reputation, it is crucial for healthcare providers and organizations to develop relationships with patients and provide the best patient care possible. Part of building a positive brand reputation involves actively listening to patients during the diagnosis and treatment process. The other part, however, is listening to –  and…