Imagine a future where aliens live among us (if they don’t already), cars can fly, and the customer experience is the main focus of every business. Aliens and flying cars do not exist on our planet yet, but the customer experience of the future is already here. It’s the extra time spent with a patient,…

It’s necessary for businesses to deliver excellent customer service in order to compete in today’s customer-driven business landscape. Customer service is also one of the keys to successfully fostering customer loyalty, and it has a major impact on the entire customer experience. According to a survey by American Express, 78 percent of consumers have bailed…

An effective customer feedback survey is a great tool for collecting valuable information from your customers. By requesting feedback through surveying, you can: Find out what customers really think and how they really feel about your company Achieve a more accurate and complete understanding of the customer experience Identify, manage, and resolve any high-impact issues…

In order to build a positive brand reputation, it is crucial for healthcare providers and organizations to develop relationships with patients and provide the best patient care possible. Part of building a positive brand reputation involves actively listening to patients during the diagnosis and treatment process. The other part, however, is listening to –  and…

While the entire patient experience is important, it is becoming more common for a patient’s experience to begin, and end, online. Healthcare laws affect both the online and in-person patient experience. What is perhaps the most important law when it comes to the patient experience today is the HIPAA Act, which protects patients’ health information. Here’s…

Customer feedback can come at you from all directions. Online review sites, social media comments, survey responses, customer e-mails, call center notes, online and offline word of mouth. All these serve as valuable sources of information on what the customer really thinks about your brand, product, or service. This is why, at ReviewTrackers, we think…

The retail industry has gone digital, and the way a brand interacts with customers online is constantly evolving. More than 5,000 attendees gathered at this year’s Shop.org’s Retail’s Digital Summit to hear from expert speakers and companies providing digital tools for the retail industry. The event took place Monday, Sept. 26 through Wednesday, Sept. 28…

The enterprise once held power over the customer. But today, the customer holds power over the enterprise. We are living during a time that’s been dubbed by Forrester as the “Age of the Customer.” Customers now hold more power than ever, and their user-generated content has become more influential to other consumers than branded content,…

The Four Most Important Customer Engagement Metrics For Your Store

Creating a customer-focused organization is an essential element in building a successful company: it’s no longer just about the company and what they provide – it’s about the customer. Customers expect companies to listen to them and provide a more-than-satisfactory customer experience. In order to do this, you must organize your company in a way that…